Shipping policy
Watches of NZ currently dispatches mainly from our Auckland warehouse, with some inventory stored in our Dubai, UAE warehouse for select items.
We ship to New Zealand and Australia only.
Delivery Times
- Auckland warehouse orders: 1–6 business days within NZ (rural/remote areas may take longer)
- Dubai warehouse orders: 1–6 business days — customs duties, VAT, or import taxes may apply and are charged by us at checkout
Order process time ranges from 0- 2 days before dispatch. Every item shipped from our warehouse is fully insured by DHL or NZ Post. Note that air and ground shipping times are measured in business days.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
- DHL shipments can be tracked here.
Returns
For details on returns, restocking fees, and refund timelines, see our Refund Policy.
Insurance
Watches of NZ provides insurance coverage for every item we ship out.
Note: You may be asked to sign for the package upon delivery.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Watches of NZ to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Watches of NZ, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Watches of NZ will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Watches of NZ to make any necessary corrections. Product discrepancies not notified to Watches of NZ within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect, as it may void our ability to exchange or replace the items.
Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
Packaging
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watches of NZ reserves the right to replace the original packaging of products sold herein. Watches of NZ cannot guarantee a replacement of the manufacturer's original packaging.