Shipping policy
Last Updated: August 2026
At Watches of NZ, we are committed to delivering your order quickly, securely, and transparently. Please review our shipping policy before placing an order.
Shipping Destinations
We currently ship to the following countries:
• New Zealand
• Australia
We do not currently offer shipping to other destinations.
Order Cut-Off Time
Orders placed before 6:00 PM NZST (GMT+12:00) on business days are processed on the same business day.
Orders placed after 6:00 PM NZST, on weekends, or on New Zealand public holidays will be processed on the next business day.
Business days are Monday through Friday, excluding New Zealand public holidays.
Order Processing Time
All orders are carefully prepared and dispatched within 0 to 2 business days after your order has been placed.
Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Estimated Delivery Times
New Zealand
Estimated delivery:
1 to 6 business days after dispatch.
Remote and rural addresses may require additional delivery time.
Carrier:
NZ Post Courier or CourierPost
Australia
Estimated delivery:
1 to 4 business days after dispatch.
Carrier:
DHL Express
Delivery estimates begin after your order has been dispatched.
Shipping Rates
New Zealand
Orders below NZD $300
• NZ Post Courier Express: NZD $11.99
• NZ Post Courier Express with Signature: NZD $14.99
Orders of NZD $300 or more
• Free Standard Shipping via CourierPost
Australia
• Free DHL Express Shipping on all orders.
(If this is not accurate, replace this sentence with your actual shipping rate.)
Warehouse Locations
Most orders are dispatched from our warehouse in Auckland, New Zealand.
Some products may be shipped directly from our Dubai, UAE warehouse to reduce delivery times or improve product availability.
Customs, Duties & Taxes
Orders shipped from our Dubai warehouse may be subject to customs duties, import taxes, GST, VAT, or other government fees depending on your country's regulations.
Where applicable, these charges will be calculated and displayed during checkout whenever possible.
Customers are responsible for any charges not collected during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
• Your tracking number
• Tracking link
• Carrier information
You can monitor your shipment throughout the delivery process.
Shipping Insurance
Every shipment is fully insured while in transit through DHL Express or NZ Post.
If your package is confirmed lost or damaged by the shipping carrier, we will arrange a replacement at no additional cost or issue a full refund if the item is unavailable.
Delivery Delays
Estimated delivery dates are provided by the shipping carrier and are not guaranteed.
Delivery delays may occur due to:
• Weather conditions
• Customs inspections
• Carrier operational delays
• Public holidays
• Natural disasters
• Other events outside our control
We appreciate your patience should any unexpected delays occur.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us within 10 business days of the shipping date.
We will promptly open an investigation with the shipping carrier.
Carrier investigations typically require up to two weeks.
Once the carrier confirms the shipment has been lost or damaged, we will either:
• Ship a replacement at no additional cost, or
• Issue a full refund if the item is unavailable.
Incorrect Items
If you receive an incorrect item, please contact us within 5 days of delivery.
Please do not use the item before contacting us, as this may affect your eligibility for an exchange or replacement.
Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery.
To help us resolve the issue quickly, we may request photographs showing the product and its packaging.
Packaging
Our products are securely packaged to protect them during transit.
If the manufacturer's outer packaging, manuals, presentation box, or accessories arrive damaged while the product itself remains unaffected, we reserve the right to replace the damaged packaging or accessories where available.
Questions About Shipping
If you have any questions regarding shipping or your order, our support team is happy to assist.
(NZBN: 9429052963155)
Email: info@watchesofnz.com
Phone / WhatsApp:+64 22 511 8189
Address: Unit 9, 28 Harrison Road, Mount Wellington, Auckland, 1060, New Zealand.